Capital One Manager Risk Advisor Retail Bank Channels & Operations 

United States, Virginia, Arlington 

534561665

As a member of the Channels and Operations Risk team within the Retail Bank Risk Office, you’ll be challenged to shape the risk mitigation strategy for the Retail Complaints and Communications areas of Channels and Operations, You’ll work with various stakeholders to identify unmitigated risks and assist with opportunities to strengthen the control environment to reduce risks. In addition, a key aspect of this role will utilize strong partnership and communication skills to engage and influence critical stakeholders to support the well-managed risk environment with the Complaints and Communications business teams.

Responsibilities:

• Perform risk assessments to proactively identify potential risks to the business and work with key stakeholders to develop and drive solutions that remediate risks

• Risk Consulting - Provide advice and guidance on risks and controls impacting one or more areas within the Complaints and Communications business teams

• Client Management - Develop and leverage key relationships with the Complaints and Communications business teams and functional stakeholders to enable collaboration across the enterprise

• Issues Management - Identify and track issues and events to mitigate risk within Complaints and Communications business teams.

• Coordinate with applicable business areas to define and implement timely remediation activities

• Process and Change Management - Lead change control efforts at the process level to ensure impacts are appropriately assessed, documented and implemented

• Audit and Exam Management - Provide support to the Complaints and Communications business teams during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities

• Leverage strong written and verbal communication skills to present complex risk topics to business and functional stakeholders

• Manage, implement, and deliver on a subset of horizontal program deliverables

Basic Qualifications:

• At least 3 years of Risk related experience in a Bank or Tech role

• At least 5 years of experience with financial services industry

• At least 3 years of experience structuring information for senior audiences

• At least 3 years of experience with Risk Frameworks, Control Methodologies, or Lines of Defense

Preferred Qualifications:

• Bachelor's Degree

• 4+ years of experience influencing leadership in an advisory capacity

• Demonstrated ability to understand strategic imperatives and position team goals to effectively support those mandates

• 4+ years of experience interacting with Audit and Regulatory Authorities

• 4+ years of experience with risk core methodologies and risk categories

• Proficiency with structuring slides and presentations in order to convey risk information

McLean, VA: $146,100 - $166,700 for Risk Manager Richmond, VA: $132,800 - $151,600 for Risk ManagerThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.