Managing, monitoring, and improving our retention KPIs using the retention channels of the game, including emails, push notifications, and social media.
Establishing protocols in the outbound channels of the game alongside improving existing protocols.
Automating retention systems and integrating AI tools.
Formulating a social media strategy according to performance and goals.
Working with internal and external interfaces to achieve business objectives.
Requirements:
Proven experience in managing CRM systems - a must-have.
Strong skills in numbers, business orientation, reports, and data analysis - a must-have.
Proven experience in managing social channels - a major benefit.
Ability to analyze information and draw conclusions.
Ability to work with many interfaces within the organization.
A go-getter who can move mountains.
A team player with passion and a hunger for growth.