Role Description:
As a Commercial Manager – RegTech, you will play a strategic role in managing key partner relationships, acting as a trusted advisor on compliance requirements, and collaborating with cross-functional teams to optimize the systems and processes that support partner verification and compliance. This role requires an in-depth understanding of KYC/KYB, a strong background in managing partner relationships, and the ability to deliver structured service reviews and insights that drive continuous improvement.
Key Job Responsibilities and Duties:
- Act as the primary liaison between internal stakeholders (e.g., RegTech, Supplier Fraud Teams) and external vendors to optimize KYC, POA, and KYB solutions, ensuring regulatory compliance.
- Develop and execute commercial strategies with vendors to achieve cost optimizations, expand services, and support Booking.com’s long-term objectives.
- Negotiate, renew, and manage commercial contracts, ensuring compliance with legal, financial, and operational standards; conduct monthly service reviews and quarterly business reviews (QBRs).
- Provide expertise on compliance frameworks (e.g., DSA, DMA, DAC7), offering guidance to stakeholders and ensuring alignment with regulatory requirements and market trends.
- Analyze vendor performance and regulatory trends, delivering actionable insights to improve compliance and partner satisfaction.
- Represent partner needs internally to drive product and process improvements aligned with feedback.
- Identify and mitigate potential compliance risks to ensure robust and secure systems and processes.
Qualifications & Skills:
- Experience: 8+ years in compliance, account management, or a related field, preferably in the FinTech, RegTech, or travel sectors. Ideal candidates should have worked in regulated environments.
- Technical Acumen: Familiarity with the technical architecture and processes involved in KYC, POA, and KYB solutions.
- Compliance Expertise: Strong knowledge of regulatory requirements, particularly in sectors such as financial services, hospitality, or technology.
- Account Management Skills: Demonstrated ability to manage complex partner relationships, lead service reviews, and drive alignment with business goals.
- Data-Driven Approach: Analytical mindset with the ability to interpret performance metrics and drive data-informed decision-making.
- Cross-Functional Collaboration: Proven success in working with Product, Tech, and Compliance teams to deliver impactful solutions.
Benefits & Perks - Global Impact, Personal Relevance
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
- Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide;
- Working in a fast-paced and performance driven culture;
- Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
- Promote and drive impactful and innovative engineering solutions
- Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
- Need more flexibility in your work week? We are happy to consider part-time, and reduced working week opportunities* (min. 32 hours per week, subject to terms and conditions)
Application Process:
- Let’s go places together:
- This role does not come with relocation assistance
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
