Nokia Operations Manager 

India 

53297119

As an Operations Manager, he/she is responsible for delivering end-to-end multi-vendor & multi-technology Managed service delivery that includes Alarm monitoring, Fault management, Configuration management, ORCA Project management, Digital Transformation, Time booking, Competency planning, and Continuous improvement initiatives. This role involves customer & region management interfacing and requires good interpersonal, presentation, negotiation, influencing & collaboration skills.

• You will be contributing to Finance & Costing in a cost centre management for a remote delivery.
• You will be dimensioning & solving for any telecom project scope delivery.
• You will be in E2E managed service delivery management and related governance.
• Expert in value creation for both Nokia and the Customer by innovatively managing the team.
• Expertise in Digital transformation initiatives and related governance.
• Expertise in Continuous improvement initiatives and related governance. Lead and manage the day-to-day operations of telecom networks, ensuring optimal service performance and customer satisfaction.
• Oversee Network Operations Centre (NOC) and Field Operations teams to ensure high availability and quick resolution of network incidents.
• Drive operational excellence by implementing best practices, automation, and proactive monitoring solutions.

You have:

• Bachelor's or Master’s degree in or related field with 15+ yrs telecom experience, preferably with Telco Cloud knowledge and experience in managed service delivery
• Proven track record in managing Global Telco Customers. Able to work under pressure without compromising delivery
• Good presentation and Negotiation skills. Excellent communication and interpersonal skills.
• Facilitation skills and the ability to gain consensus. Analytical skills, comfortable with data and statistics.
• Comfortable communicating with all levels in the organization. Self-driven, Critical thinking, and decision making in complex situations.
• Results/outcome-oriented and Service / Quality Mindset.

It would be nice if you also had:

• Good knowledge of Customer ticketing tools and knowledge management governance
• Good at global learning and best practices of the telecom industry in managed services
• Any one technical domain work experience, particularly in Cloud, CNF, and VNF in the past.
• Good Knowledge of Digital Transformation UC UAT.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark