Wells Fargo Operations Manager 

India, Telangana, Hyderabad 

732558368

About this role:

Wells Fargo is seeking an Operations Manager withinPayments Command Center team:

• The Payments Command Center (PCC) is comprised of 2 sites (Hyderabad & Charlotte) responsible for supporting payment processing operations groups and, through them, our customers, and businesses by: monitoring of WF’s end-to-end payment flows; management of alerts; and centralized & structured incident communication.
• PCC sites operate 24x7x365 including remote responsibilities across multiple time zones, on-call responsibility for critical issues that impact the payment ecosystem.
• The PCC will work across all WF LOBs and Payments Technology teams to provide the above support for all Payment rails (e.g. Wire, ACH, RTP, etc).
• This role is pivotal in providing real-time monitoring, management, and resolution of critical customer queries in the payments ecosystem.
• The ideal candidate will possess excellent Payments Domain Knowledge, problem-solving skills, Crisp and Clear Communication, strong customer focus, and the ability to operate under time-sensitive conditions.

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Job Expectations:

• Ability to understand payment flow topics from a strategic and business perspective in order to translate that in executive language.
• Building strong relationships and collaborating across large organizations.
• Strong knowledge of payment systems, processes.
• Excellent leadership and team management skills.
• Proficient in data analysis and reporting tools.
• Exceptional problem-solving abilities with a focus on incident resolution.
• Ability to work in a fast-paced environment and meet deadlines.
• Ability to work in a high-pressure environment with a 24/7 operational focus.
• Flexibility to work different shifts and be on-call as required.

13 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.