Microsoft Cloud Solution Architect - Endpoint 

France, Ile-de-France 

530450013

As a–),you will enable customers to achieve their outcomes, based on their investments in Microsoft technologyour primarylead technical conversations

/Windows 365. You will work closely with field sales specialists to understand customer business challenges, formulate the necessary technology strategy, andtechnical barriers to digital transformation.

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+years experiencein cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• ORequivalentexperience.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+years experiencein cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• ORequivalentexperience.
• 2+yearsexperienceworking in a customer-facing role (e.g., internal and/or external).
• 2+years experienceworking on technical projectswith cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
• Cloud Endpoint: Microsoft products and product differentiators in assigned Solutions Plays (including Windows 11, Windows 365, Intune, Microsoft Endpoint Manager, Microsoft Azure Active Directory, Azure Virtual Desktopand managedetc. OR competitive experience.

• Sharecustomersuccessstories with the wider internalteam.
• Identifyand begin developing impactful relationships with internal teams and customer and partner technical specialists during initial preparation and ramp-up stages. Propose viable solutions based on specific technical products. Demonstrate complexconcepts andprovesthe capability of those solutions through design collaboration sessions with the customer/partner. Understand how work aligns with customer success plan and meets customer/partner needs by working with internal teams to deliver customer outcomes. Support customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness.Transferknowledgetocustomersclose customer skill gaps.
• Contribute to customer satisfaction by providingpositivecustomer/partner experience. Demonstrate an understanding of customer/partner’sconditions of success. Identifydissatisfied customers and build remedial actions (e.g., post-mortem reviews).
• Actively listen and respectfully challenge customers/partners when going in the wrong direction and escalates appropriately.

• Escalateissues to senior team members ormanagers, as needed. Applies methodology and governance to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions.Leveragestandard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
• Independently works with the customer to identify, determine root causes, and resolve blockers to accelerate consumption and solution implementation (e.g., by application of technical capabilities). Identifies non-technical issues and escalates for removal by the appropriate party.Appliesbusiness and technical knowledge of architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints.Helpstoshapeand enhance customers' requirements.
• Leverages knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to assess customer/partner needs and independently identify growth opportunities. Leverages an existing architecture approach or reference architecture to propose a solution or achieve Microsoft's Customer Promise. Identifies opportunities to expand or accelerate consumption (e.g., cloud and support). Participates in discussions around architecture design, resiliency reviews, and technical optimization that result in production deploymentapplicationsand increase customer/partner usage and consumption. Independently consults on technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
• Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to demonstrate Microsoft's value to customers/partners.

Technical Leadership

• Leverages development opportunities (e.g., mentorships, role-based resources,training courses, internal events such as Ready, Build, Ignite) to learn new technologies and services as advised by leadership team/manager.
• Shares ideas, insights, and technical input with virtual team members using a working knowledge of specific Microsoftarchitectureand other relevant products. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
• Supports research projects and contributes to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes. Supports identification of opportunities for IP reuse and consumption acceleration. Contributes to IP creation and updates by identifying gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance).

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