EY EY Parthenon Digital Transformation & IA Strategy 

United States, New Mexico 

52962732

CCaaS Solution Architect :

• Hands-on experience designing future state and transition state architecture plans for large scale CCaaS migrations (Insurance a plus).
• Partner with business and tech to help align on future state contact center / service tech architecture.
• Map high-level designs into detailed CCaaS platform-specific architectural blueprints.
• Act as an advisor for both Tech & Ops leadership when making platform and integration choices.
• Experienced and certified in at least two CCaaS platforms (Amazon Connect, Genesys Cloud CX, Five9, Google, NICE).

Must have vertical & Industry Experience in Insurance Contact Centre transformation.