Amazon Support Engineer - Incident Management AWS Response AIR 

Ireland, Dublin 

529401049

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities- Identify and troubleshoot recurring platform issues and own projects to drive improvements- Create and review documentation; design new standard operating procedures
- Mentor peers in your areas of technical and operational strengthA day in the lifeDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflows
- Experience troubleshooting and documenting findings
- 3+ years of technical support or related experience

- Knowledge of UNIX / Linux operating systems
- Experience driving and managing large troubleshooting efforts or incidents