Citi Group Quality Control Senior Analyst C11 - Bilingual 

Mexico, Mexico City 

529366271

Responsibilities:

• Responsible for various aspects of risk and control, include but are not limited to Information Security, Continuation of Business and Records Management
• Conduct analysis of risk and associated controls to identify root cause and collaborate with peers and management to report findings with solutions to mitigate risk/control issues
• Provide support to business managers and product staff
• Partner with peers and management on various activities, including developing and executing business plans within area of responsibility, developing compliance guidelines and completing monthly, quarterly, and other periodic risk & control reporting to be used for various forums
• Interface with internal and external teams to provide guidance and subject matter expertise, as needed
• Interface with Internal Audit (IA) and external audit to provide input on situations that create risk and legal liabilities for Citi
• Oversee situations that create risk and legal liabilities for Citi
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proven ability to make effective and timely decisions
• Consistently able to anticipate and respond to customer/business needs
• Demonstrated ability to build and cultivate partnerships across business regions

Education:

• Bachelor's degree/University degree or equivalent experience

1. Complete root cause analysis by identifying & analyzing areas of common including policy, process and procedure (

2. Work closely with team leads to provide feedback and share trends for case managers with continued errors to ensure appropriate corrective action can be taken

3. Contribute proactively to calibration sessions across the regions, being active in sharing experiences and proposing best practices or change in approach as appropriate

4. Perform the checking procedure and ensure quality and coaching needs are identified and met on the team

5. Management of ad-hoc departmental projects as assigned

6. Act as SMEs with other team members on sharing best practices , answering queries, and reviewing complex scenarios.

7. Support on the review and validation of cases related to audits ( Fincen/ CAP/ REM)

8. Complete root cause analysis by identifying & analyzing areas of common including policy, process and procedure

9. Partner with Case Manager to highlight key trends on FTR and identify opportunities for improvement

10. It is responsibility of QC Analysts to work with Ops on initiatives to improve FTR, e.g., “Grow Program” in CCB, this is not a task for QC Sr Analysts only

11. Keep up to date on any policies or procedures changes by and actively participate on training/calibration sessions

12. Is responsible to address any quality deficiency and be part of the dispute process

13, Adhere to all Citi policies, procedures and standards locally, regionally and globally . Ensure all records are approved in line with Citi AML KYC standards and local country regulations

Time Type:

View the " " poster. View the .

View the .

View the