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Responsibilities:
Qualifications:
Education:
1. Complete root cause analysis by identifying & analyzing areas of common including policy, process and procedure (
2. Work closely with team leads to provide feedback and share trends for case managers with continued errors to ensure appropriate corrective action can be taken
3. Contribute proactively to calibration sessions across the regions, being active in sharing experiences and proposing best practices or change in approach as appropriate
4. Perform the checking procedure and ensure quality and coaching needs are identified and met on the team
5. Management of ad-hoc departmental projects as assigned
6. Act as SMEs with other team members on sharing best practices , answering queries, and reviewing complex scenarios.
7. Support on the review and validation of cases related to audits ( Fincen/ CAP/ REM)
8. Complete root cause analysis by identifying & analyzing areas of common including policy, process and procedure
9. Partner with Case Manager to highlight key trends on FTR and identify opportunities for improvement
10. It is responsibility of QC Analysts to work with Ops on initiatives to improve FTR, e.g., “Grow Program” in CCB, this is not a task for QC Sr Analysts only
11. Keep up to date on any policies or procedures changes by and actively participate on training/calibration sessions
12. Is responsible to address any quality deficiency and be part of the dispute process
13, Adhere to all Citi policies, procedures and standards locally, regionally and globally . Ensure all records are approved in line with Citi AML KYC standards and local country regulations
Time Type:
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