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Apple MDM Operations Engineer Retail Engineering United States, Texas, Austin 529194101
Today
Minimum Qualifications
- Expertise in both macOS and iOS operating systems
- Detailed experience with scripting; Python and shell strongly preferred
- Experience with MDM and MDM protocols, focusing on macOS and iOS
- Expertise with diagnosing and troubleshooting complex OS, network, and application issues
- Strong troubleshooting ability and comfort/proficient in providing end-user support; can take steps to isolate issues and resolve root cause through investigative analysis
- Experience in a production support role with an understanding of tools and processes for supporting a large global organization and user base
Preferred Qualifications
- In-depth JAMF Pro experience with large scale deployments for macOS and iOS strongly preferred
- JAMF Pro certification a strong plus
- Familiarity with continuous delivery systems and GIT; ability to define branching, tagging, and code merging strategies
- Familiarity with Apple Retail systems and operations a plus
- Experience managing and troubleshooting peripheral devices (printers, scanners)
- Detail oriented, able to perform data analysis to uncover trending issues
- Excellent problem solving, critical thinking and communications skills
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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