NetApp Business Process Analyst 

United States, Oregon 

529000468

• Understand NetApp’s operating model and commercial objectives and how they translate into the need for efficient, standardized, scalable business processes, organizational structures, and operations.
• Analyze existing processes, leveraging different techniques and methods, including documentation of the existing flows. recommending process improvements to address key priorities and transformational objectives
• Leverage expertise in industry best practices, policies, procedures data analysis to land insights to further scale the business
• Drive with customer experience and sales excellence top of mind
• Lead the design of "to be" processes and work with experts to stay aligned with business stakeholders, users, and technical teams
• Act as a trusted advisor to key business leaders and team members
• Proactively work with IT to define and implement system solutions - execute in an agile delivery model.
• Collaborate with the business and change management teams to ensure business readiness and transfer knowledge for any new process/system.
• Ensure baseline metrics and KPIs are understood and drive future state measurement/ management systems for operational health and success metrics.

• Minimum of 10 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree
• Experience and expertise across end-to-end business cycles, with operational experience in Go-to-Market processes & capabilities.
• Possess deep knowledge in Go-to-Market (Direct & Channel), Sales processes & capabilities such as Opportunity Management, Deal Registration, Renewals Process, Install Base selling & CSM (Customer Success) processes.
• Experienced with agile software delivery frameworks in efforts to automate, improve, or redesign business processes and a solid understanding of enterprise systems such as Salesforce Sales Cloud, Install base systems & any Customer success platforms.
• Ability to work with cross-functional groups and executive-level stakeholders
• Strong business point of view and excellent communication skills, both written and verbal