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Apple Global Vendor Strategy Supplier PMO Manager United States, Texas, Austin 528673173
01.12.2024
Description
The SPMO Manager will be responsible for ensuring the successful initiation, planning, design, execution, monitoring, controlling, and closure of projects across all regions through a team of Implementation Project Managers. This role requires a strategic thinker, a willingness to get deep into the details, exceptional interpersonal skills, a proven track record in project management, and experience in supplier management, either within or outside of Apple. The SPMO Manager will proactively manage risks by identifying potential challenges and developing contingency plans to mitigate them, lead project change initiatives, ensuring smooth transitions and minimal disruptions to stakeholders. Effectively communicate project expectations, updates, and risks to stakeholders at various levels, ensuring alignment and timely feedback.
Minimum Qualifications
- Bachelor's Degree, or equivalent experience
- 5+ years people management experience with a history of creating and fostering an inclusive work environment
- 5+ years project management experience with a focus on implementing complex projects in a supplier environment
- Demonstrated ability building and maintaining relationships with suppliers
- Excellent oral & written communication skills and ability to navigate at multiple levels of engagement including senior level audience
- Able to cut through ambiguity and focus on what’s critical to drive what truly matters
- Solid understanding of contact center operations and infrastructure
- Passionate about for the customer and advisor experience.
- Able to travel approximately 1-2 times per quarter, sometimes more
Preferred Qualifications
- Experience in technical support or customer care contact center operations.
- Experience using influencing skills and working with internal and external stakeholders.
- Ability to work well with business owners to understand business needs and objectives
- Ability to work autonomously, and to collaborate optimally with a peer group
- PMP Certification a plus
- PMI Agile Certified a plus
- Experience with Wrike
- Experience with JIRA
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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