Drive development and creation of impactful technical collateral to better enable our support, sales engineers, customers, and partners
Close collaboration with engineering teams through design, testing, and product launch
Run beta and pilot programs
Meet with customers and prospects, share our vision, and understand their needs
Acting as a strong advocate on behalf of our partners to internal Product teams to ensure we are all aligned on completing our mission
Review and prioritize customer-reported bugs and critical issues and establish a plan to address them
Minimum requirements:
Multi-functional experience across product management, software engineering and marketing and having worked with different parts of an organization (internal/external customer support, channel partners, sales or systems engineering)
7+ years of experience with WI-FI and associate areas (IT administration, technical marketing/sales/support, or similar)
Understanding of and experience with cloud technologies and software development
Knowledge of network technologies like DHCP, DNS, network topologies, etc.
Ability to easily communicate complicated concepts to non-technical audience
Bonus points:
Degree (or equivalent) in Computer Science, Computer Engineering, or a related technical field
Familiarity with Linux systems administration and scripting languages like Ruby, Python, Javascript, or similar
An ambitious, can-do attitude with a strong sense of product quality
Loves solving technical problems in creative ways
Curious nature and desire to tinker: you want to pull things apart to see how they work
Ability to distill complicated ideas to just the right number of words
Experienced with technical writing and querying data using tools such as Salesforce/SQL