Capital One Manager Process Management - Customer Resiliency 

United States, Virginia, Richmond 

528318494

As a
Well-Managed Lead supporting the CRC organization

Responsibilities:

• Build and advance the Well Managed agenda by setting the strategic direction and building a roadmap of targeted initiatives that support our well-managed managed mission and mitigating risks

• Lead and develop a team of high-performing associates charged with managing audits/exams, risk assessments, business continuity, and process management/improvement

• Build and maintain strong relationships with key stakeholders to influence decision-making and alignment

• Craft and deliver compelling presentations to senior leaders to guide informed discussions and influence decisions

• Design and implement strategic programs and initiatives that enhance and strengthen our process foundations

• Collaborate with business leaders, risk managers, audit, legal, compliance, and intent to connect dots and amplify outcomes

• Gather insights from various routines, data sources, and partners to inform strategic priorities

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in people management

• At least 3 years of experience in process management

• At least 3 years of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

• Bachelor’s Degree or military experience

• At least 2 years of experience in risk management, compliance or audit

• At least 3 years of experience in process management

• At least 3 years of experience in leading cross-functional teams within an organization

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.