Amazon Data Center Operations Technician AWS Infrastructure Services 

Australia, New South Wales, Sydney 

525438393

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges.Key job responsibilities
- Escalation point and technical troubleshooter for all Systems and problems
- Deep diving into Linux server issues
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events
- Shift work (4 days on and 4 days off including night shifts on a rotational basis)
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Physical replacement of server and network device parts
- Ensure correct rotation of parts & spares- Interact with third party vendors & contractors
- Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs- This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.
- It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Knowledge of server hardware and components
- Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP, Supermicro) is a plus.