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JPMorgan Vendor Management Analyst 
United States, Texas, San Antonio 
524759510

04.05.2024

As a Vendor Management Analyst I within JPMorgan Chase & Co., you will be tasked with representing Chase in various litigation proceedings, which may include depositions, trials, mediations, arbitrations, or other hearings. This can involve both in-person and remote appearances. Your role is crucial in collections litigation cases, where you will facilitate the preparation of necessary materials for appearances and collaborate with business, internal, and external legal partners to establish clear responsibilities and deadlines.

Job responsibilities

  • Facilitate the preparation of materials needed for appearances, collaborate with the business, internal and external legal partners to establish clear responsibilities and deadlines
  • Escalate case-related issues to management and JPMC legal partners in a timely manner
  • Incorporate technical and functional knowledge to guide independent thought and action
  • Adhere to the risk and control agenda for the department
  • Assist in the identification/escalation of system and process related issues and improvement opportunities
  • Testify at litigation proceedings in a clear and concise manner
  • Arrange personal travel to appear in-person and adhere to travel and expense policies

Required qualifications, capabilities and skills

  • Bachelor’s Degree
  • 3 + years of business operations experience (collections, process management or financial services industry)
  • 3 + years in a call center environment and/or specialty /non-phone units
  • Knowledge of and experience with litigation and legal processes
  • Demonstrated experience with conflict resolution

Preferred qualifications, capabilities and skills

  • Knowledge of internal JPMC systems, such as ICP, C3 and DTS
  • Proficient in organizational, time management, and follow-up skills