Uber Senior Strategic Operations Associate Self Serve - Uber Business 

United States, West Virginia 

523463715

About the Role

In this role, you will get to own and execute global projects and initiatives that will drive profitable incremental growth for Uber for Business. You will partner with your cross-functional counterparts to deliver elevated experiences to corporate customers and their employees.

What you'll do

Program management- Manage the execution of a strategic program in partnership with cross-functional partners (Product, Sales, Marketing, Support, Sales operations, etc.), specifically:

• Deliver a best in class self-serve experience integrated across product, support, and marketing-owned channels.

Analytics- Use your analytical skills to drive strategy and business insights

• Build and maintain reporting to track progress across a variety of top line and operational metrics
• Communicate findings and insights to diverse audiences including Uber for Business leadership and cross functional teams in Monthly Business Reviews or other forums

Product strategy and launch- Partner with Product and Product Ops to build, prioritize, and execute the product roadmap and launch new products & features.

• Represent the voice of the customer by sharing insights on customer needs based on research and client feedback
• Drive continuous alignment between tech and business priorities.

Commercial strategy and enablement- Help set go-to-market strategy, coordinating closely with teammate , and provide materials and tracking to support sales execution

• Understand key use cases, identify target customer profiles, and track use case adoption
• Partner with with marketing to improve or build out communication of enhancements to the customer value proposition
• Partner with peers in Strategic Operations to ensure core elements of the customer experience support commercial priorities

Basic Qualifications

• 4+ years of experience in project/program management, operations, or related field
• Prior experience partnering closely with technical teams
• Experienced SQL user or similar query language
• Bachelor’s degree
• Must be legally authorized to work in the United States of America without requiring current or future sponsorship for employment-based visa status

Preferred Qualifications

• Excellent presentation and communication skills, with experience managing meetings and presentations with senior leaders
• Analytical thinker, with experience using data to drive business decisions
• Strong business acumen, with experience evaluating a line of business and understanding how to drive growth
• Strong organization and project management skills, including ability to prioritize and lead multiple projects and processes simultaneously
• Skilled in synthesizing information quickly to distill key takeaways, and to weave insights into a compelling story that clarifies and inspires
• Experience building deep relationships with cross-functional stakeholders, anticipating their concerns and successfully advocating for your priorities
• Comfort addressing ambiguity, for example, shifting priorities or unfamiliar problems
• An ability to identify new sales use cases, playbook findings, and share out with regional teams to gain adoption and accelerate growth
• B2B Experience is an asset, but not required

For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.