Capital One Principal Associate Communications - Horizontal United States, Virginia, Arlington 523335001
We’re also looking for fresh ideas on how to enhance connective storytelling across the Card organization that promotes associate engagement and drives value for the business. You will be responsible for evaluating opportunities, driving end-to-end communications projects and campaigns, and preparing content for internal audiences. You should be knowledgeable in providing communications counsel that is backed by channel metrics and associate feedback, comfortable and well-versed in speaking to leadership teams, and willing to partner with HR, chiefs of staff, and other stakeholders to most effectively drive communications. Judgment, results focus, and problem solving are your superpowers. At your core, you care about our associates and want to foster an organizational culture that inspires and empowers our people.
In your work, you will partner closely with:
Our Executive Communicators to support their communications strategies for the Card Leadership Team, building in your own enhancements and amplifying the stories you’ll capture and share to even greater levels across Capital One
Our Creative & Design team to help elevate our stories and campaigns through digital and multimedia platforms
Numerous Card stakeholder teams including Chiefs of Staff, HR and others to better understand the communication needs of our associates so that you can curate the most appropriate content and stories for them
You will have the opportunity to frequently see your work showcased to an internal audience of more than 15,000 associates while working side-by-side with smart, talented people who will challenge you to grow and excel.
RESPONSIBILITIES
Build and implement communications campaigns and strategies that connect our associates to the future of Card
Provide end-to-end management of events from ideation through production, including executive meetings, virtual town halls, speaking engagements and special events.
Work side-by-side with Executive Communicators to deliver necessary support, giving them leverage and providing you the opportunity to drive transformational results
Partner with Chief of Staff, HR, local teams, and others to drive a monthly process for collecting records, milestones and accomplishments across the business.
Draft communications, news stories and other communications to support the Card Leadership Team
Determine the most appropriate storytelling medium for stories and then supporting their creation through to publishing
Plan and prepare effective and engaging internal communications that educate, inform, connect with and inspire leaders and associates
Evaluate performance of communications based on metrics and other leading key performance indicators; recommend refinements to communications strategies, messaging and feedback mechanisms, as needed
REQUIREMENTS
Outstanding communication and presentation skills, both written and verbal
Experience with project and/or process management
Strong writing and story-telling skills with sound editorial judgment
The ability to distill complex content into clear, concise and engaging communications
Proficient at creating communication cascades within matrixed organizations
Excellent influencing and negotiation skills
Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget
A track record of consistently acting with urgency as needed
Strong customer-orientation and proven track record of collaborative work relationships
BASIC QUALIFICATIONS
Bachelor’s Degree or military experience
At least 3 years of experience as a communications specialist or journalist
PREFERRED QUALIFICATIONS
Bachelor of Arts in Communications, Marketing, English or Journalism
4+ years of experience as a communications specialist
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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