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Honeywell Advanced DCS Network Application Engineer United States 52121136
04.09.2024
Key Responsibilities
- Ability to deliver remote support & services effectively.
- Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
- Comply with all GSM processes for documentation and customer communication.
- Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
- Support Honeywell affiliates by participating in meetings with customers.
- Keep technically current with the Modsys systems portfolio.
- Actively share knowledge and new findings with other team members through periodic creation of knowledge articles.
- Maintain proactive and timely communications, providing frequent and informative customer updates.
- Provide troubleshooting, research, and replication of customer-reported problems and provide feedback to engineering.
- Support product improvements, service training, and site installations by being the voice of the customer. Take customer feedback and personal experiences to feed into engineering product development.
- Initiate engineering change requests providing detailed descriptions of- product faults, customer special requests, and product enhancements.
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Deliver premium services for all assigned customers.
- Respond to customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
- Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics
- Experience in DCS systems, operations, or services support functions within the Industrial automation industry.
- Experience with Honeywell Process Control systems is of value.
- Experience in configuring and maintaining Microsoft Windows Servers, domain controllers, active directory services etc.
- Experience in Cisco / Dell Hardware configuration and troubleshooting
- Experience with DELL Virtualization platforms like FX2, VXRail and Essential platforms.
- CISCO Certified Network Associate or similar level networking certification
- Experience in configuring and maintaining managed networking equipment, and firewalls. Working experience with TCP/IP networks (network/device configuration, firewall administration).
- Troubleshooting skills to resolve network, system, and application or system integration issues.
- VMWare Certified Associate or direct working experience with Virtualization products. Knowledge in Virtual.
- Experience in Virtualized environments using VMWare ESXi hosts.
- Systems and network hardening and audit compliance experience
- Antivirus solutions experience with centralized management (McAfee ePO, Symantec EPM)
- Microsoft Certified Solutions Associate Certification.
- Troubleshooting experience on some of the following:
- Honeywell FTE Network Topology and Troubleshooting.
- DCS System: Honeywell Experion PKS
- Domain Controller
- Windows 7 / Windows 10 / Windows 2008 Server / Windows 2018 Server
- Windows Update rollout
- Cyber Security knowledge
- JOB ID: HRD239849
- Category: Engineering
- Location: 2101 CityWest Blvd,Houston,Texas,77042,United States
- Exempt
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