SAP Concur Customer Support Agent 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

520442173

Quick facts about SAP Concur:

• Founded 1993
• Employs over 6900 people worldwide
• Serving over 52 million of users within 43k clients in more than 150 countries
• Rewarded by Glassdoor as one of the best places to work in 2016, 2017, 2018

As Client Support Representative, you will be responding to and resolving straightforward service related and customer issues received via the Client Support web site or via telephone inquiries. In this sense, you will research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions acting as a first line of relationship management.

What you'll do

• Research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions.
• Resolve straight-forward cases immediately; determine resources required to resolve more complex cases.
• Troubleshoot cases and follow appropriate documentation steps to annotate all activities undertaken in order to resolve.
• Escalate unresolved customer issues as necessary to ensure timely resolution
• Routinely update the customer on open cases to gain additional information or advise of status.
• Interface with other SAP Concur departments as necessary to resolve customer issues
• Develop and maintain working knowledge of SAP Concur products including new releases and products

What you bring

• The necessary requirement for this role is fluent English and German , is a plus if you also know French or Italian.
• Experience with troubleshooting software/hardware issues.
• Prioritization, time management, communication with clients and fast learning in a fast-moving environment.

Work and Employment type:

• Regular, full time
• Flexible schedule
• Location: Buenos Aires, Argentina

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