Microsoft Microsoft FastTrack Architect FTA - 

Taiwan, Taoyuan City 

52021693

A

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 3+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience.
• 2+ years of customer-facing experience.
• Hands-on experience in productivity suite or M365 product platform (Copilot, Modern Work, Security & Compliance), technical enablement, solution design, product demonstration and proof of concept, deployment and adoption.

Other Preferred Skillset:

• Proven ability to engage clients, understand their needs, and map them into M365 Copilot and M365 E5 products and drive intent, technical deployment and adoption. Understand the customer segment, apply competitive analysis and market insights, that drive key business outcomes. Strong presentation, demonstration, and communication skills.
• Deliver business value through direct CXO-level interactions.
• Comfortable and experienced in pre-sales, project envisioning, planning, development, deployment, and management.
• Proven track record of change management and stakeholder and escalation management.
• Prepare for, attend, and present customer details in regional Customer Review Meetings.
• Experience with technical enablement and adoption using Microsoft 365 products, covering both Copilot and E5 Security. Awareness of compete products.
• Experience with Security, Governance best practices.
• Experience with cloud and hybrid, or on premises infrastructures, architecture designs, industry standards, and/or technology management.
• Certification in relevant AI, Security technologies or disciplines.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Rapidly establish and maintain personal and organizational credibility with the Field, Customer and Partner through deep delivery knowledge and effective communications.
• Provide deep situational awareness on Microsoft 365 FastTrack deployment and usage reporting in meetings, gather and share consumption best practices with the broad Microsoft partner and internal community, and build a strong relationship with internal Microsoft teams.
• Quickly understand customer and partner business and IT environments.
• Providing senior stakeholder representation & orchestration for FastTrack, coordinating and managing disparate groups of stakeholders, sustaining highest levels of customer satisfaction.
• Identifying additional areas in which the product or the FastTrack process can improve and delight its customers.
• Improve Customer and Partner experience
• Focus on Copilot Growth and Protect E5 revenue and drive adoption
• Ensuring High Quality Accelerated Delivery and providing mediation, utilizing other FastTrack resources to aid recovery and accelerated delivery and adoption.
• Champion the FastTrack delivery methodology to customers, partners and field personnel to ensure the onboarding experience is focused on standard and outcome-oriented activities.
• Drive Customer Health through engaging with Account Teams, customers, FastTrack Ready Partners, observing progress and surfacing technical/business blockers that could impact onboarding and adoption of the Microsoft 365 service.
• For Area Lead FTAs: Act as liaison between Microsoft account teams, corporate teams, and partner teams owning rapid and thoughtful feedback to drive improvement for the FastTrack experience for customers. Ensure deep education is driven for Microsoft 365 FastTrack, across key Microsoft field roles.