JPMorgan Commercial Card Product Education Trainer 

United States, Illinois, Chicago 

519982185

As a Card Product Training Associate within the Commercial & Investment Bank, you will be responsible for driving and coordinating all aspects of the setup of bank products and services for new and existing Commercial Bank clients including the training of our clients in their card management portal.

Job Responsibilities

• Train Commercial Card clients on all product offerings including Commercial Card industry knowledge mostly via, phone/Zoom and potentially on site
• Deliver webinars with multiple clients and 1:1 training session with specific clients
• Manage training projects from creation through delivery with on-going check points to determine future needs
• Conduct demos for prospects and/or existing clients
• Develop new training initiatives for internal and external clients based on the goals and objectives of the Commercial Card organization

Required Qualifications, Capabilities, and Skills

• Commercial Card knowledge/experience and at least 1 years’ experience in training clients
• BA/BS degree or relevant experience
• Strong facilitation skills and ability to deliver programs and present to both large and small audiences
• Superior interpersonal, oral and written communication skills along with strong analytical thinking/decision making abilities
• Strong knowledge of adult learning theory and facilitation technique
• Client focused orientation: excellent client management/relationship management skills
• Excellent partnering skills yet can work independently and resilience in a constantly changing environment: flexible & adaptable
• Experience in coaching or mentoring others and proven ability to successfully manage conflict

Preferred Qualifications, Capabilities, and Skills

• Knowledge of Smartdata and PaymentNet platforms
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees