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IBM Customer Success Manager Architect - Security New Graduate 
Thailand, Bangkok, Bangkok 
517796290

03.07.2024

Your Role and Responsibilities
  • Responsible for use case identification and value realization for SECURITY Growth Offerings
  • Architects and co-creates MVP alongside customer practitioners
  • Drives increased usage and adoption for SECURITY Growth Offerings
  • Guides customer IT executives through the changes needed to unlock the full value of hybrid cloud
  • Demonstrates value of Growth Offerings to the customer and identifies additional opportunities for adoption
  • Activates early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process


Required Technical and Professional Expertise

  • Exude deep understanding of customers and value, customer business and technology needs; becomes the face of IBM to the customer
  • Co-defines customer roadmap for implementation and value realization alongside customer
  • Possess Technical knowledge to drive adoption. Serves as a trusted expert for customers cloud migration and deployment of IBM Security Growth Offerings
  • Conduct workshops with customer to align IT architecture , integration & migration requirements
  • Execute customer success plan to drive adoption post-deployment
  • Build and execute retention and expansion plays


Preferred Technical and Professional Expertise

  • Technical understanding and hands-on experience with Containers or equivalent, Value Prop, Use Cases, Competitive Differentiation
  • Experience with enterprise software implementations/operation/presale in 1 or 2 of this Security areas:
    • Extended detection and response (IBM Qradar SIEM, SOAR, NDR)
    • Data Security (IBM Guardium)
    • Identity and Access Management
  • Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
  • Analytical mindset and problem-solving skills
  • Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
  • Strong interpersonal relationship building and executive communications skills
  • 1-2 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management, consulting)