Provide operational support across function, including administering defined procedures, performing analysis and preparing reports
Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking products
Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
Liaise with internal and external cross-functional partners to meet or exceed the needs of Citi clients
Create reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needs
Provide assistance/mentoring to junior analysts
Perform regulatory, audit and control assessments as well as feasibility analyses for process changes, as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
2-5 years of relevant cash management and financial services experience preferred
Consistently demonstrate clear and concise written and verbal communication
Proven analytical and critical thinking skills
Demonstrated ability to build and cultivate partnerships across business regions
Proven project management and leadership skills
Education:
Bachelor's degree/University degree or equivalent experience
Full timeJersey City New Jersey United States$70,050.00 - $97,750.00