JPMorgan Python Software Engineer II 

United States, New York, New York 

517679362

As an ATM Claims Specialist within the ACES Operations team, you will enhance customer experience by resolving ATM-related claims. You will manage exceptions, discrepancies, and fraud mitigation for ATM transactions. Your role involves ensuring accuracy and timely resolution of customer issues.

Job Responsibilities:

• Ensure understanding of Standard Operating Procedures.
• Analyze cases and apply resolution methods per SOP guidelines.
• Manage case inventory and aging as per guidelines.
• Refer complex issues to Subject Matter Experts.
• Enhance customer experience by improving accuracy.
• Ensure processing discipline and respond to escalations.
• Participate in PMR, Q-board, and team huddles.
• Identify areas for process improvement.
• Complete assigned trainings on time.
• Review and resolve ATM deposit exceptions.
• Mitigate ATM deposit fraud and notify customers.

Required Qualifications, Capabilities, and Skills:

• Demonstrate basic accounting knowledge.
• Communicate effectively both orally and in writing.
• Adapt to change and new processes.
• Pay attention to detail in all tasks.
• Work collaboratively as part of a team.
• Analyze and resolve customer claims efficiently.
• Manage case inventory with precision.

Preferred Qualifications, Capabilities, and Skills:

• Graduate in Commerce or any stream with 0-2 years of experience.
• Understand ATM transaction processes.
• Enhance customer experience through resolution.
• Participate actively in team activities.
• Identify process improvement opportunities.
• Respond to escalations with urgency.
• Complete trainings promptly.