CheckPoint Customer Success Manager Email Security 

France 

517454037

As part of this dynamic team, you will play a critical role in ensuring that our customers maximize the value of our email security solution, Avanan.

• Plan and execute a seamless post-sale onboarding process, transitioning the Avanan platform into production while providing initial training to customers.
• Assist and track customers with the ongoing deployment and usage of Avanan’s products and services.
• Author and contribute to knowledge base articles and user guides to support customers.
• Lead crisis and incident response efforts, coordinating with the account team, technical support, operations, and engineering teams to ensure timely resolutions, while maintaining clear communication with customers.
• Develop, execute, and maintain customer support channels, including email, chat, phone, text, social media, and on-site visits (when possible) to review support interactions, system status, major issues, upcoming releases, and other key information.
• Collaborate with Marketing and Sales to measure customer satisfaction and collect feedback to drive improvements across the business.
• Develop and nurture strong relationships with key customer decision-makers.
• Identify new opportunities within existing accounts (Upsell/Cross-sell) and ensure account renewals.
• Act as the internal customer advocate, liaising with other departments (Products, Engineering, Support) to prioritize field needs and align with the product roadmap.

• Strong understanding of Internet protocols, such as HTTP, SMTP, DNS, LDAP, and experience with Linux, Office 365, G-Suite.
• Experience with email security solutions is a significant advantage.
• Exceptional technical presentation and communication skills, both verbal and written.
• Proven industry experience in customer interaction and support.
• Technical background in messaging and Internet security principles.
• Ability to work independently in a fast-paced environment.
• Energetic, hardworking, with a positive attitude; a team player who is flexible yet organized and consistent.