SAP Intern - Application Management Triage limited part-time 

Slovakia, Region of Košice, Košice 

516517244

Expected day-to-day tasks:

• Creating and Handling new customer service requests. Investigating reported issues and transferring service requests to the correct team for further analysis

• Active communication with customers via emails (phones if required). Manage opened service requests in a timely manner

• Respond to customer inquiries in a timely manner and within service level objectives (based on the priority)

• Solving simpler service requests where can be solution provided quickly without further analysis

• Perform proactive monitoring of older customer service requests in the given portfolio to ensure timely responses

• Daily fulfillment of site-administration requests from the customers

• Collaboration with team members on the assigning of prioritized service requests

• Being organized and keep track of information (e.g., "to-do" lists, appointment calendars, follow-up file systems)

• Excellent organization and planning skills. Strong troubleshooting, analytical and problem-solving skills

• Fluent English is required and knowledge of other languages would be beneficial

• All other duties as assigned

What you bring

If this sounds like you, do you also bring:

• Preferred fields of studies: IT, Computer Science, Business Informatics

• You must have an active student status at a university

• At least two successfully closed semesters

• At least four semesters left from your studies

Offered salary for the role:7-8 EUR/hour

Working schedule:20h/week

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