SAP Intern SAP - Technical Support Associate limited part-time 

Slovakia, Region of Košice, Košice 

361423046

DUTIES AND RESPONSIBILITIES

• Creating and Handling new customer service requests. Investigating reported issues and transferring service requests to the correct team for further analysis.

• Active communication with customers via emails (phones if required). Manage opened service requests in a timely manner.

• Respond to customer inquiries in a timely manner and within service level objectives (based on the priority).

• Solving simpler service requests where can be solution provided quickly without further analysis.

• Perform proactive monitoring of older customer service requests in the given portfolio to ensure timely responses.

• Collaboration with team members on the assigning of prioritized service requests.

• Being organized and keep track of information (e.g., "to-do" lists, appointment calendars, follow-up file systems).

REQUIRED QUALIFICATIONS

• Active university student with technical background

• MS Office, specially Outlook and Excel and ability to work with csv files

• Basic knowledge of any object-oriented language (Java/C#/C++)

• Basic knowledge of SQL

• Basic knowledge of HTTP, HTML and XML

• Basic understanding of web and network security standards and protocols (SSL, SSO, HTTPS, certificates)

• Excellent organization and planning skills. Strong troubleshooting, analytical and problem-solving skills.

• Good consulting skills, including written/verbal communication in English and teamwork

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