Profile
- The Solution Advisor (SA) leverages expert-level solution and business process knowledge to assist existing and potential new customers throughout the entire customer life cycle, from initial opportunity identification to solution proof to after the sale and ultimately a successful renewal.
- They guide customers in enhancing their current SAP footprint, enabling them to unlock additional value for their organization.
- The SA plays a crucial role in illustrating the customer's future through engaging stories and demos, showcasing how SAP’s solutions address their critical business issues.
- SA possesses deep product and business process knowledge, with the skills to communicate how solutions meet customer needs in a simple yet compelling way.
- Helps link solutions to the customer's future vision, using a business development approach to identify future demand.
- SAs are not assigned to specific account, they are engaged through a clear qualification process and assigned to select opportunities and accounts to ensure focus on the right opportunities.
Essence of Solution Advisor
- Courageous Leadership:
We own the customer BOM
- Impactful Storytelling:
It’s a love story: SAP & the Customer
- Maximize Customer Value:
What you'll do
As the Solution Advisor (SA), you will be the go-to person for any solution or product questions within the sales team. You will leverage your deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.
- Provide deep solution-specific expertise to support new sales and adoption for key customers
- Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.
- Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions
- Evaluate account qualification criteria to determine further investment in pursuing opportunities
- Establish yourself as a thought leader within the account team and fine-tune account strategy
- Collaborate with the team in creating overall themes and competitive differentiation
- Conduct vigorous dry runs on strategic deals and customer engagements
- Transition engagement to implementation partner/ Services teams effectively
- Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal
- Leverage digital assets throughout the customer engagement, including demos, presentations, and other content
What you bring
- Professional experience with large software/IT organizations, preferably in a solution-specific segment
- SAP product experience and/or 3-5 years of relevant solutions/Lines of Business experience
- Working knowledge of Data Management, Data Analytics, Cloud, Software as a Service/Platform as a Service models in the Business-to-Business Environment.
- Viewed as a solutions/Lines of Business/Industry expert across SAP with a track record of success.
- Focus on creating compelling storylines and themes for customer interactions.
- Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions.
- Passion and energy in all customer interactions.
Experience & Language Requirements
- Solution Advisor experience or role with deep solution expertise to resolve the customer needs.
- Tecnhical Knowledge about SAP Data Management and SAP Data Analytics Solutions.
- Technical knowledge about SAP Cloud Platform offering.
- Technical knowledge about software development platforms.
- Technical knowledge about software integration platforms.
- Development Skills.
- Integration Skills.
- Artificial Intelligence Skills.
- Excellent presentation and communication skills.
- English: proficient.
Additional Skills Considered as a Differentiator
- Technical and Funcional knowledge about Enterprise Performance Management platforms.
- Technical knowledge about SAP BTP Integration solutions.
- Technical knowledge about SAP BTP Application Development solutions.
- Technical knowledge about SAP BTP Automation Solutions.
- Technical knowledge about SAP Artificial Intelligence Solutions.
- Technical knowledge about SAP application solutions.
- Proven presales experience / solution specialist role.
Education
- Bachelor in Computer Science or equivalent: minimum requirement
- Master equivalent: optional
- MBA / Ph.D.: optional
Professional Skills you’ll use
- Business Acumen
- Customer Orientation
- Establishing Trust
- Influencing Skills
- Effective Communication
Role Specific Skills you’ll use
- Competitive Positioning
- Customer Value Proposition
- Storytelling
- Demonstration Skills
- Overcoming Objections
- Executive Conversations
- Technology Solution Adoption
- Client Needs Assessment
- Cloud Strategy
- Demand Generation