Bachelor’s degree or a related technical field, or equivalent practical experience.
8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
Experience driving customer digital transformations using cloud-based solutions (e.g., IaaS/PaaS), as well as managing agreements across engineering, sales, support, professional services and distributed teams.
Experience in designing services architectures for delivery.
Ability to communicate in Spanish and English fluently to support client relationship management in this region.
Preferred qualifications:
5 years of experience navigating customer organizational structures, developing and selling services solutions, and on-time delivery.
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Experience in at least one of the following industries: Financial Services, Manufacturing, Retail, Telco/Media/Entertainment.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.