What You’ll Do
- Lead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
- Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
- Support presale activities and translate business requirements into solution design.
- Build customer simulations in test labs to resolve/validate issues.
- Build and deliver customer collateral, portals, documentation, and knowledge transfer.
- Drive customer technology transitions, influencing solution architectures and services.
- Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
- Play the role of an individual contributor.
Decision Making / Impact
- Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
- Ability to understand and communicate project scope and map it to customer business goals and objectives.
Role and specific responsibilities
- Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions.
- Takes ownership of task/project implementation for assigned engagements.
- Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
- Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
- Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues.
- Demonstrates software skills and tools to configure, deploy and/or tackle Cisco products and solutions.
- Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Expertise
- Typically requires BE/BTech/BS degree in Computer Science or equivalent plus 8-10 years of work experience. Advanced degree strongly preferred.
- Excellent written and verbal communication, interpersonal, and presentation skills. Ability to function in ambiguous circumstances. Possesses customer consulting skills including the ability to establish relationships with customers, engineers, managers level & above.
- Demonstrates expertise on a broad range of technologies and delivery methods.
- Experienced in customer-facing roles including pre-sales and/or service delivery roles.
- Security related certifications (CCIE-Security, CCNP Security, etc.) and have a drive for continuous learning.
- Understanding of Security portfolio of an enterprise and service provider network.
- Good in Security Policies of organisations and create relevant solutions using Cisco technologies abiding to the same.
- Ability to showcase Security compliance regulatory guidelines controls applicable for respective industries
- Domain Specialist of one or more of Cisco Security Product/Solution like NGFW, AAA, Cisco ISE, Content Security, Cloud Security, Endpoint Security, SIEM, etc. As well as understanding of cloud computing involving multiple cloud providers like AWS, Azure, Google.
- Knowledge of software programmability, automation, orchestration, and/or virtualization is desired.
Leadership / Autonomy
- Receives limited supervision. Resolves methods and procedures on new assignments. Provides guidance and mentoring to other engineers. Translates worldwide team goals into own work assignments.
- Mentor / develop others. Involved in strategic projects with high clarity. The emphasis is on complexity, active participant/initiator, and leader.
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