JPMorgan Asset & Wealth Management - Trading Services Analyst 

Philippines, Quezon City 

515319747

As a Trading Services Analyst within our Business Applications team, you will be instrumental in ensuring the precision and comprehensiveness of our business applications and documents. You will have the chance to scrutinize and enhance our current procedures, as well as devise controls to boost our operations. Your responsibilities will include providing support to business partners and showcasing an in-depth understanding of the Insurance and Retirement process. This role provides a broad scope for creativity and autonomy, coupled with the anticipation of high performance and results.

Job Responsibilities:

• Document, review, and evaluate new business applications and additions, post issue documents and corrections
• Work with business partners to ensure consistency in implementing change related to system, policy, and procedural enhancements required to remediate systemic issues and/or process breaks
• Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
• Ensure adherence to established policies and procedures of the process
• Work in an environment that offers a wide degree of creativity and latitude with the expectation of high performance and results
• Interact with and manage global relationships
• Lead groups and process improvement initiatives

Required qualifications, capabilities, and skills:

• Minimum of three years experience; focus on service, project management or support
• Advanced skills in Microsoft Office, including Excel and Access
• Customer service, team and goal-oriented, enhanced by a high sense of urgency and professionalism
• Excellent analytical skills with close attention to detail
• Ability to communicate effectively both orally and in writing with internal and external customers
• Excellent communication and people skills used to drive self and teams to get tasks completed. Ability to effectively interact with all levels of business.
• Ability to present a professional image and demeanor to internal/external customers and team members
• Demonstrate organizational skills and ability to handle working within strict timelines
• Ability to coach and mentor team members by demonstrating job knowledge and constantly displaying professionalism
• Ability to work non-standard hours, including early morning, late evening, and weekends to accommodate testing schedule requirements
• Demonstrate organizational skills and ability to handle working within strict timelines

Preferred qualifications, capabilities, and skills:

• Service Connect experience is highly desired
• Project management or support