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Bank Of America Information Management Consultant United States, Florida, Jacksonville 515280126
This job is responsible for complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. This role also may support projects and initiatives and prepare executive-level reports and presentations, while providing deep subject matter expertise.
Responsibilities:
- Performs complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
- Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
- Drives execution of complex financial and non-financial client transactions
- Supports process improvements, requirements, and initiatives across multiple stakeholders
- Performs quality assurance reviews, testing and training to ensures high performance accuracy of performance metrics and quality standards
- Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
- Reviews and updates procedures as needed to ensure they are accurate and up-to-date
Skills:
- Account Management
- Attention to Detail
- Customer and Client Focus
- Problem Solving
- Written Communications
- Analytical Thinking
- Controls Management
- Prioritization
- Result Orientation
- Mentoring
- Research
- Trade Operations Management
Required Skills: Knowledge of Trading Rules and Trading Platform
Excellent oral and written communication skills.
Strong organizational skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines.Strong Ability to take data and produce executive level information.Proficient in Microsoft Office Suite (Excel, PowerPoint) The ability to handle and analyze large data sets.Ability to react quickly and effectively to changes in project/program scope, direction and responsibilities.Desired Skills: Previous project experience is a plus
Experience with client and account data SQL
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