Boston Scientific Senior Services Specialist CRMDx 

United States, Minnesota, Arden Hills 

515037800

US-MN-Arden Hills

About the role:
Senior Remote Services Specialistyou will provide global industry-leading technical support to Boston Scientific field personnel, clinicians, patients, and other internal customerson our service technology products, specifically LATITUDE Consult and Heart Connect

Your responsibilities will include:

• Provide 24x7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).
• Utilize extensive product knowledge, advanced troubleshooting skills, and thorough understanding of clinical applications to analyze and assess product operation and make recommendations for optimal product management.
• Educate, support, and train customers through phone consultation, training programs, written correspondence, and general field assistance.
• Document and evaluate customer inquiries, comments, and concerns.
• Achieve and maintain proficiency in market-released and future products.
• Achieve and maintain a working knowledge of clinical product operation.
• Create relevant technical publications and reference materials.
• Participate in pre-market-release technical evaluation of products.
• Maintain up-to-date general industry knowledge, including current Investigational studies and preliminary results.
• Demonstrate leadership and provide training to less experienced staff, and mentor new employees.

What we’re looking for in you:
Minimum Qualifications/Preferred Requirements

• Bachelor’s degree or a minimum of 5 years of direct experience
• Prior experience as a Field Clinical Representative/Specialist (FCR/FCS)
• Technical experience with LATITUDE Consult and/or Heart Connect products
• Demonstrated record of strong technical problem solving and a focus on advocating for and empathizing with our patients

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.