Microsoft Cloud Solution Architecture - Senior Manager 

India 

514348678

• Drives customer satisfaction and services revenue through delivery resource development, direction and mentorship.
• Drives the staffing process by balancing customer technology needs with resourcing expertise in the team and hires appropriate technical talent to meet the demands of our customers.
• Drives and is responsible for billable utilization goals.
• Participates in Area/Sub resource planning processes, using insights to re-skill or adjust resource levels.
• Drives visibility at Area/Sub level around Mission Critical offerings and supports pipeline and contract renewals review.
• Influences and manages account team and customer expectations around Mission Critical solutions and leads value driven conversations.
• Works successfully with customers, up to the C level, to understand their business objectives and to ensure that their investment in Microsoft support is being realized.
• Works effectively across multiple roles to successfully achieve business goals.
• Conducts overall performance management, including mentoring, assessing resource impact, rewards, etc.
• Drives technical and professional role readiness across their team.
• Recognizes and develops team members’ strengths, aligned to capability needs, resulting in strong delivery results
• Consistently handles areas of fiscal responsibility, staying within budget, and effectively staffing, and leading resources
• Generates an inclusive workgroup environment, which encourages cross-group collaboration.
• Communicates vision, business direction, & workgroup core priorities.
• Demonstrates excellent leadership and business impact in driving key business initiatives.
• Ensures Governance activities occur in line with Support for Mission Critical standards.A successful CSA Managers focus areas include: Strong leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans). You will need to lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills as well as have the ability to think strategically.