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With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Microsoft Cloud Expertise:
In-depth knowledge and hands-on experience with Microsoft Cloud technologies, especially Azure and Modern Works. This includes proficiency in deploying and configuring security features such as Azure Security Center, Azure Sentinel, and Azure Active Directory, Defender portfolio, security landing zones etc.
Certifications:
Possession of relevant certifications, such as Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), indicating a strong foundation in both general and Microsoft-specific cybersecurity principles.
Compliance and Regulatory Knowledge:
Familiarity with regulatory requirements and industry standards related to cloud security, ensuring the ability to design and implement solutions that comply with GDPR, HIPAA, or ISO 27001.
Incident Response and Threat Intelligence:
Proven experience in developing and executing incident response plans, coupled with a strong understanding of threat intelligence to proactively address and mitigate security threats within the Microsoft Cloud environment.
Communication and Collaboration Skills:
Strong communication skills, both verbal and written, enabling effective collaboration with technical and non-technical stakeholders. The ability to articulate complex security concepts in a clear and understandable manner is crucial for success in this role.
Security Architecture Design: Develop and implement comprehensive security architectures for Microsoft Cloud environments specifically, ensuring the protection of sensitive data and the resilience of systems against evolving cyber threats.
Endpoint, Identity and Access Management ( MDO, MDI, MDE): Design and enforce robust identity and access management strategies, leveraging Azure Active Directory, Multi-Factor Authentication (MFA), and Privileged Identity Management (PIM) to safeguard user accounts and permissions.
Security Governance and Compliance: Ensure adherence to industry regulations and internal security policies by conducting regular audits, assessments, and implementing necessary controls to maintain compliance within the Microsoft Cloud environment.
Security Training and Awareness: Provide guidance and training to IT teams and end-users on security best practices within the Microsoft Cloud, fostering a security-aware culture and ensuring the responsible use of cloud services.
Continuous Improvement: Stay abreast of emerging threats, vulnerabilities, and Microsoft Cloud security updates, proposing and implementing continuous improvement initiatives to enhance the overall security posture.
Collaboration: Work closely with cross-functional teams, including IT, development, and operations, to integrate security seamlessly into the development lifecycle and maintain a collaborative approach to addressing security challenges.
Documentation and Reporting: Maintain accurate documentation of security architectures, configurations, and incident response procedures. Generate regular reports on security metrics and key performance indicators for management review.
Security Advisory: Provide expert guidance to leadership on Microsoft Cloud security trends, emerging threats, and technology advancements, ensuring proactive measures are taken to address potential risks.
This role requires a proactive and strategic approach to Microsoft Cloud security, combining technical expertise with a commitment to continuous improvement and collaboration across various teams.
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