JPMorgan Payment Lifecycle Vice President 

India, Maharashtra, Mumbai 

513308764

Job Summary:

As a Payment Lifecycle VP - EMEA MCAS within our operations team, you will be responsible for monitoring transaction activity and control processing in the location. You will work closely with the technology team on new enhancements and functionalities, and partner with various stakeholders. You will support the management team to align the operational environment with the business strategy effectively, meeting service delivery and financial goals. You will also handle a team of transaction processing specialists and ensure high level of operational excellence.

Job Responsibilities:

• Experience operational areas within financial institutions; achieve a high level of operational excellence for the team (measured in terms of timeliness and accuracy of service delivery).
• Strengthen and monitor the control environment and ensure nil errors, fines, and losses. Handle 60 transaction processing specialists/team leaders/associates involved in processing cash transactions on core systems based on instructions received from clients.
• Manage the daily team, ensuring all deliverables and SLAs are completed correctly and issued to clients per the timetable.
• Provide timely information to stakeholders and clients on pending requests and possible impacts on other processes.
• Respond to client services/internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame.
• Identify and escalate issues in a prompt and timely manner that may impact service. Take ownership and accountability to ensure service to the clients/brokers/internal hubs remains as per expectations.
• Identify and implement cost-saving measures. Identify risk and control measures.
• Adopt best practices by partnering with other transaction processing teams. Work closely within the team to ensure all the daily activities and checklists are completed.
• Leverage technology by means of system enhancements. Understand training needs/solutions and implement the same to maintain team skill sets and mobility.
• Manage expectations of direct reports as well as staff to maintain team morale. Escalate issues and challenges on time. Participate actively in new projects.

Required Qualifications, Skills and Capabilities::

• Bachelor's Degree with minimum 12 Years of Experience in a Bank/ Operations / Finance.
• Minimum 8 years of Team handling experience
• Good Communication skills - both written and verbal Good Interpersonal Skills
• Experience in Project Management
• Proactive and self Starter with ability to manage commitments;
• Good interpersonal skills to be able to communicate internally or externally and at all levels
• Local business knowledge in Core Cash and Trade products
• Background in controls and operational risks. Strong Microsoft Knowledge essential
• Will need to work in US shift timings