JPMorgan Payment Lifecycle Manager - Vice President 

Philippines, Quezon City 

505738300

This opportunity requires 24x7 support, with some work happening off-hours via remote access and mobile phone. You will be required to heavily interact with Product Management, Project Managers and IT teams.

Job Responsibilities

• Manage day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
• End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
• Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
• Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
• Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
• Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
• Create a great and inclusive culture, enhance our employee engagement, and attract, develop, and retain the best, most diverse talent
• Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory change
• Work closely with Product Partners to establish Operational support across multiple new and existing RTP Schemes

Required Qualifications, Capabilities, and Skills

• Minimum of 3 years of experience leading of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving
• Strong people management skills with proven experience in hiring, building, developing and retaining a high performing organization
• Data-motivated leader who can synthesize key insights, utilize data points to communicate with senior management in an effective way
• Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, spur results/change and implement projects/processes
• Demonstrated success in managing fast changes and adapt to new business initiatives
• Business acumen and commercial market awareness