Microsoft Technical Support Engineering 

Taiwan, Taoyuan City 

513054640

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

• Basics ofWindowsandLinuxadministration.
• Troubleshooting OS-level issues and understanding system internals.

• Concepts ofRecovery Point Objective (RPO)andRecovery Time Objective (RTO).
• Experience withenterprise backup solutionsandDR orchestration.

• Hands-on experience withVMware,Hyper-V, andvirtual disk management.
• Proficiency inDockerand container lifecycle management.
• Exposure toKubernetesand container orchestration is a plus.

• Working knowledge of backup and restore operations for:
• SQL Server
• Oracle
• SAP HANA
• PostgreSQL

• Understanding of how applications interact with backup agents and VSS writers.
• Familiarity with application consistency during backup operations.

• TCP/IP, DNS, routing, firewall rules, and VPN configurations.
• Troubleshooting connectivity issues in hybrid environments.

• Core concepts ofAzure,AWS, andGCP.
• Experience with cloud migration, storage, and compute services.

• Proven experience in diagnosing and resolving issues inlive customer environments.
• Ability to interpret logs, telemetry, and performance metrics.

Language Qualification
English Language: fluent in reading, writing and speaking.

Basic knowledge in Linux Networking , Good verbal and written communication.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.