KLA Product Engineer 

United States, New Jersey 

51226619

As a product engineer in KLA, you will effectively engage in the ECI New Product Introduction process and support sustaining products! In this role, you will be working side-by-side with the engineering team and field support team to ensure the designs are reliable and meet serviceability requirements:

• Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, and Intellectual Property (IP) protection.
• Ensure learning from current-generation tools is captured and applied to next-generation designs. Drive the service engineering requirements and define and implement service feature requirements.
• Able to step into critical issues, analyze data from various sources, and, working with divisional experts, when necessary, provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE).
• Works with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Trains the trainer and teaches or co-teaches initial courses. Audits service training courses to ensure their quality.
• Work with the supply chain team to define a plan and optimize the spare parts stocked to support field shipments. This includes considering reliability, diagnostics, inventory holding cost, training level, and other factors.
• Help to prepare a product forobsolescence/transferto Service Supply Chain Organization (SSO) ownership, including closing known issues, disposition of inventory, and transfer of documentation and knowledge.
• Participate in NPI Best Practice meetings to learn and spread knowledge across product divisions.
• Hands-on work for integrating Alpha/Beta systems, including performing serviceability validation.
• Act as a two-way conduit of information between design teams, tech support, and service personnel to support Service Readiness and Phase Exit reviews.
• Provide training and critical issues support to the field on development and released products.
• Passionate about traveling onsite, support during H2H, Eval, beta testing, performing system-level troubleshooting, and gap analysis.

Requirements:

• Strong knowledge of overall system operation, system integration, calibrations, and troubleshooting
• Excellent oral and written communication skills
• Ability to travel >=25% as needed

Minimum Qualifications

Master's Level Degree and some related work experience; Bachelor’s Level Degree and related work experience of 2 years

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