Capital One Senior Assistant Relationship Manager - DC 

United States, Virginia, Arlington 

511424663

Center 3 (19075), United States of America, McLean, Virginia Senior Assistant Relationship Manager - DC

In addition to providing management oversight to the team, the SARM will manage all aspects of associate scheduling for the pod, and alignment of the associates within the proper queues based on business needs. The SARM managers will proactively step in to complete funding tasks, and assist in managing queue volumes to maintain established service levels.

Responsibilities:

• Ownership of the team’s recruiting, interviewing, hiring, onboarding, and development of associate talent.

• Offer impact performance feedback through employee recognition, rewards, and disciplinary action.

• Guide employee’s success using a framework that encourages employee contribution, feedback, and growth.

• Empower career development planning and opportunities. Delegate responsibility and welcomes accountability and regular feedback.

• Foster a spirit of teamwork and cohesion aligning with Capital One’s open culture and the appreciation of diversity of people and thought.

• Strategically analyze data, statistics, and operational results transforming low outcomes into solutions.

• Manage employee work schedules including vacations, holidays, paid time off and overtime opportunities making sure the team needs are met.

• Foster a collaborative team by demonstrating transparent communications across the team by holding regular group and one on one meetings.

• Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Basic Qualifications:

• At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.

• At least 1 year of experience in Underwriting or at least 1 year of Funding

Preferred Qualifications:

• Bachelor’s Degree in Business

• 2+ years experience in Underwriting

• 2+ years experience in Funding

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.