JPMorgan Credit Trade Mgmt Application Support Associate 

Argentina 

511261050

This position is for an experienced applications support resource that will be tasked to demonstrate technical and operational expertise. This role requires working as part of the Credit team, which works closely with both Technology and Business partners to ensure the timely analysis and resolution of issues raised on a day to day basis.

Job responsibilities

• Support global applications and batches/feeds within the production environment, including an extensive and practical understanding of the applications.
• Maintain Global relationships with various other support teams as well as business users.
• Maintain and manage application and infrastructure availability with resiliency discipline, with inherent capability to perform complex issue investigation and resolution across wide range of applications.
• Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.
• Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group.
• Adopt a DevOps culture to accomplish final solutions to repetitive problems.

Job requirements

• Work as part of the production management organization to deliver against core business objectives and ensure delivering of business functionality and stability.
• Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with ownership of problems to resolution.
• Support application release deployment activities into the production environment.
• Develop strong technical expertise in technology and associated applications to understand the end to end transaction flows of applications across the production domain.
• Develop, document, and maintain best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training.
• Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure.
• Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes.
• Continuously collaborate and partner with various development and engineering team to improve system, flow and environments.
• Identify and drive incidents resolutions and proactive follow-ups to issues
• Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to business users and define/track remediation actions to close.

Preferred Qualifications:

• Unix (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash, etc.
• Database skills (Sybase, Oracle, MSQL).
• Monitoring tools knowledge: Geneos, Splunk, etc.
• Scheduling tools knowledge: Autosys, Control-m, etc.
• Networking basic knowledge.
• Programming skills (desirable): Python