IBM Customer Relationship Management CRM Internship 

Mexico, Mexico City, Mexico City 

510237900

1. Keep account records up to date in the CSM CRM system

2. Help CSMs to maintain information up to date in the management system

3. Keep tracking on revenue related actions in the management system

4. Provide support to the team on pulling usage data from systems in a palatable format

5. When possible, work in small account performing boarding activities (under supervision)

Required Technical and Professional Expertise

· Aptitude to learn and quickly apply new acquaintance

· Capacity to grasp and communicate technical details

· Team collaboration

· Motivation to accomplish objectives in general

· Good verbal, written and interpersonal skills

· Empathy

· Office 365 toolkit, in particular Outlook, Excel, PowerPoint and World

Preferred Technical and Professional Expertise

· Technical understanding and hands-on experience with Public Cloud services

· Experience in Customer Success or Technical Sales

· Experience with enterprise software implementations

· Experience working with Red Hat OpenShift, VMWare, Kubernetes, Containers and other cloud related products

· Analytical mindset and problem-solving skills

. Good interpersonal relationship building skills