SAP Business Services Senior Consultant 

India, Karnataka, Bengaluru 

509002565

In your new role, you will work as L3/L4 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

Key responsibilities and tasks:

· Ensure high availability of customer service by supporting service restoration in critical situation and provide L3/L4 level support

· Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion

· Analyze current landscape setups and come up with proposals for improvement

· Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.

· Mentor and Guide junior members of the team

Role Requirements:

· 6-10 years of experience as SAP Basis consultant / System Database Administrator or in a similar role

· Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems

· Strong customer service focus, paired with analytical and solution-oriented thinking

· Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations

· Knowledge on HANA and the underlying infrastructure is beneficial

· Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.

· Ability to work in international teams and under pressure, constantly adding value to customer and within organization

· Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.

. Shift Timing - 2 pm to 10 pm.

Personal Skills

· Experience in communication with customers and managing expectations

· Strong customer focus and service minded

· Strong communication and networking skills

· Good analytical and solution-oriented thinking

· Good team player and ability to work effectively in international and virtual teams

· Continually develop SAP solution core skills and business knowledge based on accumulated experience.

· Able to provide knowledge transfer from certain technology areas

· Proactive in learning and highly self-motivated

· Proficiency in written and spoken English

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