SAP CFE Consultant 

China, Liaoning 

508944232

• Establish and maintain a trusted relationship with customer to achieve overall satisfaction with our products and services.
• Manage the onboarding process, including internal Sales-2-Services meeting, client communications, etc.
• Manage the activating support process to ensure customers can start the Expertise & Care and Support services after the project go-live.
• Communicate and collaborate with internal teams as required.
• Provide consultation services on customer’s functional queries and fulfill customer’s configuration change request according to Essential Care services scope.
• Identify new business opportunities and share the information with relevant teams.
• Communicate with customers on issues and questions related to the use of Concur’s products and services. Review, edit and finalize the communication of solutions to issues and questions.
• Act as escalation point to engage appropriate members within internal teams to assign tasks and discuss possible resolutions to more technical challenges.
• Update important project and case information in Salesforce.
• Complete other activities and duties as needed.
• Be aware of, and comply with, all corporate policies.

• Chinese native speaker. Fluent in English communication for both written and oral.
• BA/BS degree (or above) is mandatory.
• Minimum 2-3 years working experience.
• Major in Computer Science, finance or equivalence.
• Previous experience on Project functional consultant and/or Application Management Services consultant is preferred.
• Experience in SAP Concur or SaaS is desired.
• SAP Functional Skill (esp. FI, CO, MM) is preferred.
• Proficient in Communication skill.
• ITIL knowledge (certificate) is a plus.
• Experience with software development is a plus (not mandatory).
• Strong understanding on project and services process.
• Strong teamwork and customer service spirit
• Strong learning agility
• Strong analytic skills to analyze the historic case data and identify improvement opportunity (case volume reduction, new business requirements, etc.) for customer based on the trend.
• Additional language skills (Cantonese, Japanese, Korean) is a plus (not mandatory).

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