Cisco Senior Solution Architect Service Provider 

India, Haryana, Gurugram 

508803554

In your role, you'll be tasked with offering technical mentorship and leadership to our team, delivering outstanding Design and Architecture consultancy to our strategic clientele. Your responsibilities will stretch from the office to on-site assignments, where you'll architect comprehensive multi-domain solutions and navigate the complexities of their implementation, overcoming key deployment hurdles.

You'll also be instrumental in coaching the L1/L2/L3 support teams, enhancing their capabilities in issue resolution and problem management, ensuring they're well-equipped to maintain service excellence. Your mentorship will be vital to ensuring successful customer outcomes throughout the full spectrum of the lifecycle—Operate, Advise, Implement, and Optimize.

By ensuring seamless operational execution, you'll help customers achieve their goals and drive their success. Your thought leadership will also shape their technology strategies, influencing decisions and positioning our services as integral to their business growth and transformation.

We're seeking a candidate with a solid 10-plus years of experience in solution design, deployment, and support within a Service Provider environment, specializing in IP Technologies and Solutions. A robust technical foundation in design, deployment, and incident management is crucial, ideally backed by hands-on experience with IP networks in the Telecom-SP sector.

Assessing requirements and formulating precise technical solutions for implementation.

Adding value during engagements with key partners, such as through QBRs and JBRs.

Upholding and advancing industry standards in service delivery and driving key performance metrics like SLAs and system availability.

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)