The opportunity
The selected candidate will:
- Lead the technical delivery of a portfolio of complex projects based on the ServiceNow platform
- Define technical solutions (at an architectural and design level of detail)
- Deliver compelling solution demonstrations across the ServiceNow platform.
- Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
- Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.
- Ability to establish deep and lasting relationships with stakeholders and team members
Your key responsibilities
- Provide technical leadership and offshore development teams.
- Provide architectural oversight of the design and delivery of technical integrations between ServiceNow, EY IT and business services.
- Build constructive, working relationships with EY’s global network of ServiceNow resources
- Contribute to the development of ServiceNow based product roadmap.
- Ensure the project delivery team complies with EY solution architecture standards and frameworks
Skills and attributes for success
- Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
- Experience with delivering solutions in complex client environments
- Understanding of common business analysis techniques and approaches
- Experience of agile and traditional software and project methodologies
- Ability to author clear and comprehensive documentation
- Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
- Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
- Strong drive and resilience to overcome challenges or setbacks to achieve your team/project goals
- Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities
To qualify for the role, you must have
- Extensive experience in consulting / professional services and technical delivery
- A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect
- Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions
- Certified ServiceNow System Administrator
- Certified Implementation Specialist in at least 3 product suites
- Certified in ITIL Foundation (v3 or v4)
- Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
- Bachelor's degree in Business, Engineering, IT, Science, other Technical qualification or related field preferred
- More than 10 years in a corporate IT environment
- Good experience in client-facing roles
- Experience of working with multi-location teams
What we look for
- A self-starter, independent-thinker, curious and creative person with ambition and passion!
What we offer
As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:
- Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
- Transformative leadership : We will give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.