Citi Group Quality Manager 

United States, Florida, Jacksonville 

508407567

The Quality Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.Responsibilities:

• Manages team of analysts supporting agent quality monitoring of Retail Bank Suspicious Activity Reporting (SAR) filing.

• Ensures compliance with regulatory policies and procedures in addition to Information Security policies and procedures.

• Recommends and implements quality process improvements; prepares detailed, analytical reports as needed.

• Ensures appropriate controls are in place and risks are documented.

• Identifies weaknesses in the control environment and drives resulting resolution.

• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.

• Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions.

• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

• Strong influence capabilities, project management, design and development of MIS reporting for senior management.

• Supports audit control process and reviews.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Demonstrated people management and leadership skills.

• 2-5 years of relevant Retail Bank Fraud Suspicious Activity Reporting or SAR filing experience.

• Proven ability to research, interview and probe appropriately for understanding of project requests.

• Ability to manage procedure development projects effectively in the face of ambiguity, shifting priorities and multiple deadlines.

• Proven ability to review for content and edit documentation, perform database and ad hoc reporting and support audit requests..

• Bachelor’s/Universitydegree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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