Amazon Sr Customer Experience CX Strategist AWS Private Pricing Program 

United States, Illinois, Chicago 

507943765

At AWS, the Global Deal Strategy and Programs (GDSP) team drives cloud adoption and business growth through innovative pricing strategies. The organization comprises two specialized teams: Strategic Customer Engagements, which guide ** transformative deals with industry leaders, and Private Pricing Programs & Experiences, which scales and optimizes pricing solutions across our diverse customer base. Within GDSP, you will develop deep expertise in cloud economics, hone your strategic thinking, and directly impact AWS's market leadership while working with cutting-edge technologies and global clients.Key job responsibilities
Responsible for VoC work to help drive growth and improvements of Private Pricing.Application of human-centric approaches for strategic initiatives with cross-functional groups across 3PX and Private Pricing.Deliver independently with a bias for action oriented on results; take the lead on both tactical and strategic initiatives.Define, measure, and analyze post-launch metrics to continuously optimize design and end-to-end experience.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Inclusive Team CultureMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance

- Experience developing strategies that influence leadership decisions at the organizational level
- 5+ years of responding to requests for proposals (e.g., determining requirements, matching requirements to technical approach and solutions, developing solutions against requirements) experience
- Bachelor’s degree or equivalent post-secondary degree in business or related field
- 7+ years of experience delivering end-to-end design solutions in B2B and B2C settings

- Demonstrated experience defining program requirements, managing resources, identifying and mitigating risks, and using data and metrics to determine improvements.
- Facilitation skills and experience leading diverse teams through iterative, human-centric sprints and workshops
- Experience using best practices for user-centered design process (i.e. Design Thinking) and prototyping tools such as Figma, Photoshop, Illustrator, Virtual Whiteboarding tools (i.e. Mural, Miro)
- End-to-end experience driving a large cross-functional workstream with a variety of stakeholders
- Communication (verbal and written) and interpersonal skills
- Track record of iterative design and delivery, from inception through implementation and continuous improvement